Matthew S. Gustke

Professional Work

I am an ITIL v3 Release Control and Validation Certified Systems Engineer with over 19 years of experience in client and data center management, virtualization, automation and end-user support.

I am a quick learner and have rapidly adapted to many diverse environments and technologies.

I have worked in fast-paced and large-scale environments including the U.S. Department of Defense, U.S. Department of Energy, Bernalillo County Government, a multi-billion dollar financial institution and a large University hospital.

In all of these positions I have achieved high levels of work quality and earned promotion and commendation.

Technological Expertise

Data Center: Active Directory; System Center Configuration Manager (SCCM/MECM); Windows Server 2003/2008R2/2012R2/2016/2019; Windows Server Update Services, Palo Alto Firewalls, VMWare
Client: Windows XP, 7, 8.1, 10; Desktop/Application Virtualization; GPO; Software Distribution
Software Packaging: Adobe Acrobat Reader, Adobe Flash Player, Java, Microsoft Office 2010/2013/2016/365
IT Security: Active Directory Password Polices, Security GPO Deployment, NESSUS Vulnerability Scanning
Public Cloud: Microsoft Office 365, Microsoft Windows Intune, DigitalOcean CentOS
Ticketing Software: Jira, ServiceNow, Spiceworks, ConnectWise, BMC Remedy; TrackIt!; System Center Service Manager (SCSM)
Tooling: Jenkins, Foreman, Puppet, Elastic Search, Kibana, Logstash, CheckMK
Query Building/Coding: SQL Queries for SCCM Reporting; HTML/CSS; PowerShell; Visual Basic

Professional Experience

Engineered and implemented Role Based Access Control with Active Directory. 375 employee accounts were modified and standardized. 256 unneeded security groups removed. 156 security groups role-based, enabling full automation. New account creation time was reduced 97% from 60 minutes down to 2 minutes.

Managed data centers for midsized and enterprise organizations with Windows Server 2008/2012 R2, Active Directory, and System Center Configuration Manager 2007/2012; leveraged these tools to standardize, and automate the networks to reduce costs and improve performance

Architected and deployed multiple SCCM installations to local and interstate organizations with environments up to 20000 systems; provided training to new administrators

Forged new print management solution for Bernalillo County with two print servers and Group Policy Objects; system processes over 2 million jobs per year with minimal downtime

Distributed software and updates with SCCM and System Center Updates Publisher (SCUP)

Established first standardized desktop configuration, building hardened image for all Bernalillo County and WECU workstations, using Hyper-V, SCCM, and Group Policy Objects

Rapidly identified security vulnerabilities pertaining to configuration of local administrator accounts/groups on workstations; created Group Policy Objects to mitigate concerns using Local Administrator Password Solution (LAPS)

Responded to rapidly emerging security threat by engineering, testing and implementing Active Directory Fine Grained Password Policy on over 2500 users at Bernalillo County; solution was available for testing in under 24 hours

Deployed Active Directory Sites and Services to build the groundwork for site-based GPOs. Created 22 sites based on location (determined by subnet). Imported 100+ subnets.

Documented 19 processes in the ServiceNow knowledge base to aid teammates with performing specific tasks.

Eliminated the use of problematic and continually troubling roaming profiles. Reduced the number of profile related tickets to zero.

Standardized and deployed new fleet of Windows Server 2016 domain controllers. Migrated domain functional level from 2008R2 to 2016.

Employment History

Support Engineer - SCCM/MECM/Active Directory

Jun. 2021 - Present - Insight Global for Microsoft, Remote

Systems Engineer

Oct. 2015 - Jun. 2021 - Whatcom Educational Credit Union (WECU), Bellingham, WA

Lead Help Desk Technician / Desktop Management Engineer

Feb. 2015 - Oct. 2015 - Altair Advanced Industries / The Alpha Group, Bellingham, WA

IT Service Desk Manager

Sept. 2014 - Jan. 2015 - Northwest Technology, Ferndale, WA

Systems Administrator IV / Lead SCCM 2012 Engineer

May 2012 - Aug. 2014 - Bernalillo County Government, Albuquerque, NM

Lead Microsoft Engineer

Jun. 2011 - Nov. 2011 - New Signature, Albuquerque, NM

Lead SCCM 2007 Engineer and Administrator (Contractor)

Sep. 2007 - Apr. 2011 - Sandia National Laboratories, Albuquerque, NM

Lead SCCM 2007 Architect and Project Implementation Consultant

Mar. 2010 - Sept. 2010 - Robert Half Technologies at Univ. of NM Hospital, Albuquerque, NM

Systems Administrator / Active Duty Non-Commissioned Officer (E-5)

Sept. 2001 - Aug. 2007 - United States Air Force, Multiple Locations

Volunteer Work

Team WECU

2015-2021 - WECU Volunteer Events, Bellingham, WA

Event Help/Photography

2014-2017 - Girl Scouts of Western Washington

Cleanup / Trash Removal on Locust Beach

Sept. 2014 - Surfrider Foundation, Bellingham, WA

Youth Mentor / Recruiting Event Helper

2005-2006/2009-2014 - Big Brothers Big Sisters of Southern Nevada/Central New Mexico

Fundraising / Web Development / Social Media Marketing

2012 - Brandy's Brassiere Brigade (Cancer Charity)

Fundraising / Web Development / Social Media Marketing

2012 - HelpCrystal.org (Cancer Charity)

Education

Touro University International, B.S. IT Management Degree – 2009

Improv 100 (Improvisational Comedy Basics) - 2015

Bernalillo County Extraordinary Leadership Course – 2013

System Center 2012 Operations Manager – 2013

VMWare vSphere: Install, Configure, Manage (v5.1) – 2013

Enterprise Linux System Administration – 2013

PowerShell for Administrators – 2012

The Words
Of My Peers

While at Bernalillo County as a systems administrator Matthew was instrumental in deploying SCCM. Implementation of SCCM has resulted in significant savings in resources required to deploy, monitor and maintain our server and desktop environments. Matthew's efforts in successfully implementing SCCM will benefit the County for years into the future. Matthew is always professional in dealing with co-workers and consultants, a pleasure to work with and gladly recommend him for any position he aspires to.

Paul Roybal

CIO, Bernalillo County Government

Matt was always pleasant to work with and very knowledgeable. He was always willing to share his ideas with management and complete the planning necessary to realize them. When I would discuss issues with him he was quick to come up with a valuable solution. He has a great work ethic and is highly motivated.

Carolina Fernandez

Manager, Quality Assurance, Bernalillo County IT Department

Matthew was a great worker. He took direction easily and was eager to learn new things. As he moved through the ranks he accepted more responsibility and a leadership role. I still to this day talk about how he would take assignments and run with them. He was our go to administrator.

Cristy Anderson

First Sergeant, United States Air Force

Matt was a great boss to work with. He was incredibly knowledgeable with SCCM deployment and really understood how to manage a help desk environment. I would work with him again if I had the chance.

Gary Gutschmidt

Field Technician, Northwest Technology

He is one of the best systems administrators I have had the pleasure of working with. Matthew is friendly, and gets along with everyone he encounters. In addition, I highly recommend Matthew because of his self-motivation, and drive to provide exceptional customer service.

Beau Bechdol

Systems Administrator, Sandia National Laboratories

The Photography
I Love To Create

I am a second generation photographer that started taking pictures as a child with a cereal-box-prize 110 camera and have evolved into using a Canon EOS 7D DSLR. My passions include outdoor, night, and high dynamic range (HDR) photography, and I have interests in learning model and portrait photography. With my trusty cameras, I have taken pictures of everything you can imagine, including cows, aircraft, buildings, lightning, trains, people, and even a mystery figure in the waters of Deception Pass. While I don't have any formal photographic training, I consider myself to have an “eye” for anything that is visually captivating.