The Things
I Do, I Know, and I Give

Professional Work

I am an ITIL v3 Release Control and Validation Certified Systems Engineer with over 15 years of experience in client and data center management, virtualization, automation and end-user support.

I am a quick learner and have rapidly adapted to many diverse environments and technologies.

I have worked in fast-paced and large-scale environments including the U.S. Department of Defense, U.S. Department of Energy, Bernalillo County Government, a multi-billion dollar financial institution and a large University hospital.

In all of these positions I have achieved high levels of work quality and earned promotion and commendation.

Technological Expertise

Data Center: Active Directory; System Center Configuration Manager (SCCM); Windows Server 2003/2008R2/2012R2/2016; Windows Server Update Services
Client: Windows XP, 7, 8.1, 10; Desktop/Application Virtualization; GPO; Software Distribution
Software Packaging: Adobe Acrobat Reader, Adobe Flash Player, Java, Microsoft Office 2010/2013/2016/365
IT Security: Active Directory Password Polices, Security GPO Deployment, NESSUS Vulnerability Scanning
Public Cloud: Microsoft Office 365, Microsoft Windows Intune, DigitalOcean CentOS
Ticketing Software: ServiceNow, Spiceworks, ConnectWise, BMC Remedy; TrackIt!; System Center Service Manager (SCSM)
Query Building/Coding: Simple SQL Queries for SCCM Reporting; HTML/CSS; PowerShell; Visual Basic

Professional Experience

  • Managed data centers for midsized and enterprise organizations with Windows Server 2008/2012 R2, Active Directory, and System Center Configuration Manager 2007/2012; leveraged these tools to standardize, and automate the networks to reduce costs and improve performance
  • Architected and deployed multiple SCCM 2007/2012 installations to local and interstate organizations with environments up to 20000 systems; provided training to new administrators
  • Forged new print management solution for Bernalillo County with two print servers and Group Policy Objects; system processes over 2 million jobs per year with minimal downtime
  • Distributed software and updates with SCCM 2012 R2 and System Center Updates Publisher
  • Established first standardized desktop configuration and image for all new and reimaged Bernalillo County workstations, using Hyper-V, SCCM, and Group Policy Objects
  • Rapidly identified security vulnerabilities pertaining to configuration of local administrator accounts/groups on workstations; created Group Policy Objects to mitigate concerns
  • Responded to rapidly emerging security threat by engineering, testing and implementing Active Directory Fine Grained Password Policy on over 2500 users at Bernalillo County; solution was available for testing in under 24 hours

Employment History

  • Systems Engineer
  • Lead Help Desk Technician / Desktop Management Engineer
    • Feb. 2015 - Oct. 2015 - Altair Advanced Industries / The Alpha Group, Bellingham, WA
  • IT Service Desk Manager
    • Sept. 2014 - Jan. 2015 - Northwest Technology, Ferndale, WA
  • Systems Administrator IV / Lead SCCM 2012 Engineer
    • May 2012 - Aug. 2014 - Bernalillo County Government, Albuquerque, NM
  • Lead Microsoft Engineer
    • Jun. 2011 - Nov. 2011 - New Signature, Albuquerque, NM
  • Lead SCCM 2007 Engineer and Administrator (Contractor)
    • Sep. 2007 - Apr. 2011 - Sandia National Laboratories, Albuquerque, NM
  • Lead SCCM 2007 Architect and Project Implementation Consultant
    • Mar. 2010 - Sept. 2010 - Robert Half Technologies at Univ. of NM Hospital, Albuquerque, NM
  • Systems Administrator / Active Duty Non-Commissioned Officer (E-5)
    • Sept. 2001 - Aug. 2007 - United States Air Force, Multiple Locations

Volunteer Work

  • Event Help/Photography
    • 2014-Present - Girl Scouts of Western Washington
  • Cleanup / Trash Removal on Locust Beach
    • Sept. 2014 - Surfrider Foundation, Bellingham, WA
  • Youth Mentor / Recruiting Event Helper
    • 2005-2006/2009-2014 - Big Brothers Big Sisters of Southern Nevada/Central New Mexico
  • Fundraising / Web Development / Social Media Marketing
    • 2012 - Brandy's Brassiere Brigade (Cancer Charity)
  • Fundraising / Web Development / Social Media Marketing
    • 2012 - HelpCrystal.org (Cancer Charity)

Education

  • Touro University International, B.S. IT Management Degree – 2009
  • Improv 100 (Improvisational Comedy Basics) - 2015
  • Bernalillo County Extraordinary Leadership Course – 2013
  • System Center 2012 Operations Manager – 2013
  • VMWare vSphere: Install, Configure, Manage (v5.1) – 2013
  • Enterprise Linux System Administration – 2013
  • PowerShell for Administrators – 2012

Certifications

  • ITIL v3 Intermediate Certification in Release Control and Validation – 2013
  • ITIL v3 Foundation Certification in I.T. Service Management – 2012
  • MCTS Certification, System Center 2007 Configuration Manager – 2011
  • CompTIA Network+/A+ Certification – 2009/2004

Awards

  • Employee of the Quarter, Bernalillo County IT Department – 2Q 2014
  • Two Time Recipient of Air Force Commendation Medal – 2006/2007
  • Eagle Scout - Boy Scouts of America - 2001

The Words
Of My Peers

The Brands
I Use and Endorse

The I.T. Skills
I Am Proud Of

95%

SCCM 2012

90%

AD / GPO

95%

Customer Service

90%

Server 2008/2012

90%

Win 8.1/10

95%

Diagnostics

50%

ITIL

50%

VMWare

The Photography
I Love To Create

I am a second generation photographer that started taking pictures as a child with a cereal-box-prize 110 camera and have evolved into using a Canon EOS 7D DSLR. My passions include outdoor, night, and high dynamic range (HDR) photography, and I have interests in learning model and portrait photography. With my trusty cameras, I have taken pictures of everything you can imagine, including cows, aircraft, buildings, lightning, trains, people, and even a mystery figure in the waters of Deception Pass. While I don't have any formal photographic training, I consider myself to have an “eye” for anything that is visually captivating.

I am Visual Esthesia Photographic Arts

I find light.

I capture the sensation.

I give it new meaning.

I <3 Light Painting

Flashlights, fireworks, toys, etc...all used to illuminate a photo

I <3 Lightning

I have photographed some of the most spectacular lighthing on earth

I <3 People

I love capturing the special moments of friends and family

I <3 Nature

The earth and its creatures, seen through my lenses.

The Ways
To Reach Me

Contact:

  • 1.505.559.3170
  • iam@matthewgustke.com

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